BBC Watchdog | Carphone Warehouse iPhone Lies
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http://customerforum.o2.co.uk/... Carphone Warehouse has been misleading customers over it's own insurance to get them to take out the more expensive deal rather than less expensive options from other vendors.What is not covered in the news piece is that the Carphone Warehouse also changed their returns policy for the iPhone 3 days after launch. Their new policy now means that if you have activated your iPhone you are stuck with it. In activating it you effectively waive your 14 day cooling off period.
Channel: News & Politics
Uploaded: November 29, 2007 at 12:58 am
Author: kenjyoung
Length: 04:06
Rating: 4.50
Views: 5094
Tags: Apple BBC Carphone cooling insurance iPhone lie off Warehouse Watchdog
Video Comments
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GradeItReviews (August 28, 2008 at 2:10 pm)
I'm waiting for my iPhone to come back from the Carphone warehouse.... It's supposed to be here from 9-5:30 and I've been waiting all day it's soo boring.Hurry up and deliver it to me! XD
ZenithPlacidity (August 28, 2008 at 12:55 am)
3/5 is 60%. sounds widespread to me.
MASnoopt (August 22, 2008 at 6:12 am)
50 pounds?....240pounds?...are they talkin about money?
marakith (July 14, 2008 at 4:04 pm)
Simon and Garfunkel or David and Goliath?
matsuber (June 10, 2008 at 3:57 pm)
i would never buy a phone with them, ever. They only seem interested in getting people on big contracts, and don't care about those that cant (e.g under 18etc). This isnt to do with the insurance, but i have been lied to so many times by them when trying to buy payg phones, about their stock, we eill promise it'll be there in a week, networks etc. They kept wanting me to get my parents to get a contact for me... ?i want the iphone when it comes to payg and i know i wont be getting it from them!
SheonaMcC (June 8, 2008 at 7:41 pm)
I kinda resent that they said we had "lied". When I sold the iPhone at Carphone, the system would not allow us to sell an iPhone without a contract, and we were lead to believe that it could not be sold without contract AT ALL. I believed it was true.I never once forced the insurance on a customer. I was worried about what would happen if their phone was lost/stolen without insurance and told them I was worried for them, but it was entirely up to the customer whether they wanted this or not.
Broonlie (May 20, 2008 at 12:52 pm)
Watchdog i love it
sinjeetr (March 17, 2008 at 6:50 pm)
carphone scum! thats why i left, and went to o2!!!! YEH!
mellowNdark (March 16, 2008 at 11:59 am)
No offence mate while i agree with you on the carphone warehouse - it IS NOT owned by DIXONS!!!! That WAS the Link...! So maybe a bit of research is required!???
spenostreamer (March 8, 2008 at 6:04 pm)
How the mighty will fall-Carphone warehouse and e2save are starting to use sharp practice to wriggle out of cash back deals -if they can't honour cash- back stop offering them. they are ripping you and me off -I wont shop there again -they will fall dramatically from grace and their competitors will prosper eg 4u thanks for this post -any disgruntled cash backers out there? |